FAQ

Answers to the questions we are asked most often. If yours is not here, write to us at info@srilia.com and we will answer during our support hours.

Ordering

Do I need an account to order?

No. You can order as a guest with just your email address and delivery address. You will still receive an order confirmation and a dispatch confirmation with tracking by email.

How do I know my order went through?

You receive an order confirmation by email within a few minutes of checkout. If it does not arrive, check your spam folder first, then write to us with the name and address you used and we will find the order.

Can I still change or cancel my order?

Usually yes, if you are quick. Orders can normally still be changed or cancelled before the 2:00 PM EST/EDT (Eastern Time) cut-off on the business day you ordered, as long as the parcel has not been handed to the carrier. Email us with your order number as soon as possible. After that, the 30-day return process applies.

Shipping

What does shipping cost?

Nothing. Shipping is free on every order within the United States, with no minimum order value and no handling fee. Every parcel is sent tracked.

Where do you deliver?

We ship to all addresses within the United States. Because every delivery is domestic, no customs duties or import charges apply.

How long does delivery take?

We prepare and hand over your order within 1-2 business days (Monday to Friday). Transit then takes 5-8 business days (Monday to Saturday). That is 6-10 business days in total from the moment your order reaches us. Orders placed after 2:00 PM EST/EDT (Eastern Time), or on a weekend or public holiday, start processing on the next business day.

How do I track my parcel?

As soon as your order ships you receive a dispatch confirmation by email with your tracking number. The Track Your Order page explains the steps. Tracking can take up to 24 hours after dispatch to show its first scan.

Returns and refunds

How long do I have to return something?

30 days, counted from the day the order is delivered to you. Register the return by email within those 30 days and the window is kept.

Who pays for the return?

If you simply changed your mind, you carry the cost of sending the item back. If the item is faulty, damaged or not what you ordered, we carry it. An exchange for another size or color is free either way. We never charge a restocking fee.

How do exchanges work?

Email us with your order number and the size or color you would prefer. We reserve the replacement and send it out as soon as the exchange is registered, so you are not waiting for your return to reach us first. Both the return shipping and the replacement shipping are on us. If the size or color you want is gone, we tell you and refund you instead.

When do I get my money back?

Within 5 business days after your return has arrived and been checked. The refund goes back to the payment method you used. Depending on your bank it can take a few more days to appear on your statement.

Do I need to tell you before sending something back?

Yes. Please register the return by email first. We reply with the return address and the steps for your case, which keeps your refund moving quickly.

Product and sizes

What sizes do you carry?

Sizes run from XS to 5XL depending on the style. Each product page lists exactly the sizes available for that piece, and sizes that are sold out stay visible rather than disappearing. All sizes on this site are US sizes, and the same size letters are used across the whole shop.

Which size should I choose?

If you are between sizes or unsure, email us at info@srilia.com with the product name and what you usually wear, and we answer sizing questions Monday to Friday, 9:00 AM to 3:00 PM EST/EDT (Eastern Time). And the exchange for another size is free either way.

Will the color look like it does on screen?

The color swatch on a product page is the actual photograph of that color, so it shows you exactly what ships. The 30-day return window applies to every order.

Payment

Which payment methods do you accept?

Visa, Mastercard, Maestro and American Express, the wallets Shop Pay, Apple Pay and Google Pay, and Klarna. Wallet options appear at checkout depending on your device and browser, so you may not see all three. Full details are on the Payment Policy page.

Can I pay with Klarna?

Klarna is connected to this store, which is why its logo appears in our payment row. Klarna appears at the payment step whenever Klarna offers it for that order, and the agreement is then between you and Klarna on the terms Klarna shows you before you confirm. Card and wallet payment is available on every order.

Which currency are prices in?

All prices are in US dollars (USD) and that is the amount you are charged.

Contact

How do I reach you?

By email at info@srilia.com or through the form on our Contact page. Email is the fastest way to reach us, and we answer Monday to Friday, 9:00 AM to 3:00 PM EST/EDT (Eastern Time).

How quickly do you answer?

Messages that reach us during support hours are normally answered the same working day. Messages that arrive at the weekend are answered on the next business day.