Shipping policy

This page sets out everything that applies to the delivery of an order from Srilia: what shipping costs, where we deliver, how long we need to prepare an order, when the daily cut-off falls, how tracking works and what happens when a parcel is delayed or arrives damaged. Last updated: 24 August 2026.

1. Shipping costs

Shipping is free on every order within the United States. The shipping charge shown at checkout is $0.00. There is no minimum order value, no handling fee and no surcharge for larger orders. Every parcel is sent tracked.

2. Where we deliver

We deliver within the United States. The country selection in the checkout shows every destination we serve.

Because every delivery is domestic, no customs duties, import charges or brokerage fees arise. The price you see at checkout is the price you pay.

3. Processing time

Your order is prepared and handed to the carrier within 1-2 business days. Business days for processing are Monday to Friday. No processing takes place on Saturdays, Sundays or public holidays.

4. Daily cut-off

Orders that reach us on a business day (Monday to Friday) before 2:00 PM EST/EDT (Eastern Time) enter processing on the same business day. Orders placed after 2:00 PM EST/EDT (Eastern Time), and orders placed on Saturdays, Sundays or public holidays, enter processing on the next business day.

5. Dispatch confirmation and tracking

Orders are packed and dispatched by our fulfillment partner. As soon as your order ships you receive a dispatch confirmation by email at the address you gave during checkout. That email contains your tracking number, which you can use to follow the parcel online. If the confirmation does not arrive, please check your spam folder before contacting us. Tracking information can take up to 24 hours after dispatch to show its first scan.

6. Delivery time

From the handover to the carrier, delivery takes 5-8 business days. Business days in transit are Monday to Saturday, because carriers in the United States also deliver on Saturdays. Delivery is made to the address you entered at checkout.

7. Total time from order to doorstep

Processing (1-2 business days, Monday to Friday) and transit (5-8 business days, Monday to Saturday) add up to a total of 6-10 business days from the moment your order reaches us.

Worked example: you order on a Monday before 2:00 PM EST/EDT (Eastern Time). Your order goes into processing the same day and is handed to the carrier by Wednesday at the latest. Delivery then falls between the Wednesday of the following week and the Saturday after it. In total the parcel is with you 6-10 business days after the order.

8. Delays

These are the times we plan with. Weather events, carrier backlogs and peak periods around public holidays can extend transit. If your tracking has been quiet for five business days, write to us at info@srilia.com with your order number and we will open an enquiry with the carrier.

9. Incorrect address

Please check the delivery address before you complete the order. If a parcel is returned to us because the address was incomplete or incorrect, we will contact you and send it out again at no cost to you once we have a corrected address.

10. Lost and damaged parcels

If tracking shows a parcel as delivered but you have not received it, please wait one more business day, check with neighbours and the property manager, then contact us. If a parcel arrives visibly damaged, or the item inside is damaged, send us a photo together with your order number. In both cases we arrange a replacement or a refund and we carry the return shipping cost. See the Refund policy for how refunds are processed.

11. Split shipments

An order with several items normally ships as one parcel. If we have to split a shipment you receive a separate dispatch confirmation with its own tracking number for each parcel, and you are never charged twice for shipping.

12. Public holidays

No orders are processed and no parcels are handed over on US federal holidays: New Year's Day, Martin Luther King Jr. Day, Presidents' Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day and Christmas Day. A holiday that falls on a weekday shifts the processing of your order by one business day. Carriers also reduce or pause delivery on these days, which can extend transit.

13. Delivery addresses

We deliver to street addresses within the 50 states and the District of Columbia. Please give a full address including apartment or unit number where one exists, so the carrier can hand the parcel over on the first attempt. If a parcel comes back to us, we contact you and send it out again.

14. Checking the status of your order

The fastest way to see where your parcel is, is the tracking link in your dispatch confirmation email. Our Track Your Order page explains the steps in detail. For anything else around your tracking, write to us at info@srilia.com with your order number.

15. Peak periods

Between late November and the end of December, carrier networks in the United States run at their limit, so please plan with the upper end of the stated ranges. Our own processing stays at 1-2 business days throughout.