Track Your Order

Every Srilia order ships tracked. This page explains how to follow your parcel and what to do when tracking does not behave. Last updated: 24 August 2026.

How tracking reaches you

When your order ships, we send a dispatch confirmation to the email address you used at checkout. That email contains your tracking number and a link to the carrier's tracking page. That link is the live status of your parcel.

Step by step

Wait for the dispatch confirmation. Orders are prepared within 1-2 business days (Monday to Friday), so the email normally arrives on the first or second business day after your order.
Open the tracking link in that email, or copy the tracking number into the carrier's own tracking page.
Check the status. The first carrier scan usually appears within 24 hours of dispatch.
Follow it until delivery. Transit takes 5-8 business days (Monday to Saturday) from handover to the carrier.

Resending your tracking number

Search your inbox for Srilia and check the spam and promotions folders. You can also write to info@srilia.com with the name and address the order was placed under and we resend the tracking number.

If your tracking stays quiet

Carrier networks sometimes go quiet for a day or two, particularly around public holidays and in the weeks before Christmas. After five business days without a new scan, write to us with your order number and we open an enquiry with the carrier.

If tracking shows delivered

Wait one more business day, then check with neighbours, the building manager and any safe place your carrier uses. Parcels are occasionally scanned as delivered slightly before they are handed over. If it has still not appeared, contact us with your order number and we will take it from there.

Split shipments

If an order is sent in more than one parcel, you receive a separate dispatch confirmation with its own tracking number for each one. You are never charged twice for shipping.