Refund policy

This page explains how to return an item to Srilia, how an exchange works, who carries which cost, and how long a refund takes. Last updated: 24 August 2026.

1. Return window

You can return an item within 30 days. The 30 days start on the day the order is delivered to you. To keep the window, it is enough that you register the return with us within those 30 days.

2. How to return an item

Register the return. Send a short email to info@srilia.com with your order number and the item you want to return. A return is only accepted after it has been registered, because we need to assign your parcel to your order.
Wait for our confirmation. We reply with the return address and the steps for your specific case. Please do not send anything back before you have that confirmation.
Pack the item. Use the original packaging where possible and include everything that came with the item.
Send it and keep the receipt. Keep the drop-off receipt with the tracking number until the refund is complete. It is your proof that the parcel was sent.
Receive the refund. After the return has arrived and been checked, we refund the purchase price within 5 business days.

3. Condition of returned items

Please send items back unworn, unwashed, with all original tags still attached and in the original packaging where possible. Trying an item on to check the fit, the cut and the way it sits, exactly as you would in a shop, is of course fine and does not affect your right to return it.

4. Who pays for the return

Change of mind: you carry the direct cost of sending the item back. The amount depends on the carrier you choose. We do not charge any fee of our own on top.
Exchange for another size or color: free of charge for you. We carry the return shipping and the shipping of the replacement. See section 6.
Damaged, faulty or wrong item: we carry the return shipping. Please contact us before you send anything back so that we can arrange it for you.
No restocking fee: we do not charge a restocking fee or any deduction on a properly returned item.

5. Refunds

Once your return has arrived and has been checked, we refund the amount you paid within 5 business days to the original payment method. Because shipping is free within the United States, there are no delivery costs to refund on top of the purchase price. Depending on your bank or payment provider it can take a few more days for the credit to appear on your statement.

6. Exchanges

An exchange for a different size or a different color is possible within the same 30 days from delivery. Register the exchange by email at info@srilia.com with your order number and the size or color you would like instead.

We reserve the replacement item and send it out as soon as the exchange is registered. You do not wait for your return to reach us first. The item that did not work out goes back to us afterwards.

The exchange is free for you: we carry both the return shipping and the shipping of the replacement item. Where the size or color you chose has already sold out, we tell you at once and refund the purchase price instead.

An exchange is a service we run as its own process. It is not the same as returning an item for a refund, where the return shipping cost stays with you.

7. Damaged, faulty or wrong items

If an item reaches you damaged or faulty, or if you received something you did not order, contact us as soon as possible at info@srilia.com, ideally with your order number and a photo of the item. We carry the return shipping in these cases and arrange either a replacement or a refund. Your statutory rights are not affected by anything on this page.

8. Changing or cancelling an order

Orders can usually still be changed or cancelled before the 2:00 PM EST/EDT (Eastern Time) cut-off on the business day the order is placed, as long as the parcel has not been handed to the carrier. Write to info@srilia.com with your order number as soon as possible. Once a parcel has been dispatched, the return process above applies.

9. Partial returns

You can return part of an order and keep the rest. Tell us in the registration email which items are coming back. We refund exactly those items; the rest of the order is unaffected.

10. How we check a return

When a return reaches us we match the parcel to your order, check that the items are the ones you registered and check their condition against section 3. This normally happens on the day of arrival or the next business day. The 5 business days for the refund start once that check is complete.

11. Returns of exchanged items

If a replacement item from an exchange also does not work out, you can return it under the same conditions. The 30-day window for the replacement item starts on the day the replacement is delivered to you.

12. Refund method

Refunds always go back to the payment method used for the order. If that method has been closed in the meantime, write to us and we agree an alternative with you.